Central Business Communications, Inc.

The More You Know the Better You Do.

The last thing that you need is a telecommunication system that threatens you or provides only a fraction of it's capabilities. We make sure that our systems are intrinsically easy to use and are designed with you in mind. However, we recognize that to achieve universal user acceptance and competence, a structured and on going training program is required.

Our unparalleled staff of highly trained customer service representatives will work with you to develop

a training program that is uniquely designed to maximize the potential of your system and your staff.

Prior to installation the customer service representative (CSR) assigned to your account will contact you. The CSR will discuss with you the scope of the training service and materials available and together you will create an exciting learning experience for your staff.

Training usually consists of classes at your facility of approximately ten employees each who share similar job duties or who will be using the same type of telephone. The functions of the system will be thoroughly discussed and the activation of various features will be demonstrated. If possible, each staff member will be allowed a "hands on" opportunity.

At this meeting a user guide will also be provided to each user which they will keep for future reference.

Special attention is given to the main operator and backups. These individuals who are charged with serving as your telephone "front door" should always become thoroughly familiar with answering and processing incoming calls.

On the day of final installation and activation, the CSR will be on site to assist operators in processing "live calls" and will be available to the rest of the staff for follow up and fine tuning.

Remember, the CSR is always available to provide additional assistance at your site, at no cost, as long as you are covered by Central Business Communication's Silver Protection Program.